These terms and conditions outline the rules and regulations for using our facilities and services. By booking, accessing, or using any services provided by the Studio, Users agree to comply with these Terms.
Reservations and Bookings
1.1 Users must provide accurate and up-to-date information for each reservation.
1.2 Reservations are subject to availability and confirmation by the Studio.
1.3 Any changes or cancellations must be made within the specified timeframe in accordance with the Studio’s cancellation policy.
1.4 To secure a booking, a non-refundable deposit is required.
Pricing and Payments
2.1 Prices for services are subject to change without notice.
2.2 Users must pay the applicable fees in advance in accordance with the Studio’s pricing.
2.3 Payment may be made using the accepted payment methods as specified.
2.4 All fees are non-refundable, except as outlined in the Studio’s cancellation policy.
Health and Safety
3.1 Users with pre-existing medical conditions or concerns should consult a qualified medical professional before using the sauna.
3.2 Users acknowledge they are responsible for their own health and safety while visiting the Studio.
3.3 Pregnant individuals or those with certain medical conditions may be advised to refrain from using the sauna. It is the User’s responsibility to inquire about any restrictions.
3.4 Users are advised to stay hydrated and refrain from alcohol consumption prior to sauna use.
User Warranties and Acknowledgements
4.1 The User acknowledges and agrees that the use of the Studio’s services and facilities is entirely at their own risk.
4.2 Sally Heinjus recommends that Users consult their general practitioner about the potential impact of sauna use on their health and wellbeing.
4.3 The User warrants that they have considered their medical and physical condition, including but not limited to:
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pregnancy;
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heart attack or stroke;
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abnormal heart rhythm;
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medications affecting temperature regulation or alertness;
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cardiovascular problems;
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epilepsy;
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asthma or respiratory conditions;
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high or low blood pressure;
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arterial disease;
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joint or muscle injury; or
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any other chronic, acute, or medical condition
and elect to use the Services regardless.
4.4 The User represents that they are in good health and have discussed any pre-existing medical conditions with an appropriate healthcare professional prior to use.
4.5 The User is solely responsible for maintaining sufficient personal hydration before, during, and after use of any service.
4.6 The User warrants that they are over 18 years of age. Persons under 18 are not permitted to use the services or facilities.
4.7 Sally Heinjus is not responsible for individual health outcomes, or for the actions, appearance, or conduct of other Users, or for circumstances beyond the Studio’s reasonable control.
Rules
5.1 Users are expected to arrive on time for scheduled appointments. Late arrivals may result in reduced session time.
5.2 Users must follow all Studio guidelines for sauna sessions, including duration, usage, and safety instructions.
5.3 Users are responsible for their personal belongings. The Studio is not liable for lost or stolen items.
5.4 Users must not:
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sleep during use of services;
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apply or bring essential oils, topical lotions, or fragranced products inside the sauna;
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bring infused or oil-based towels into the sauna (plain water-dampened towels only);
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consume alcohol or use recreational drugs before, during, or immediately after sauna use;
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bring animals into the sauna or studio;
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wear shoes in the sauna (except where medically required, in which case clean thongs must be worn).
5.5 Users must use the sauna respectfully and follow staff instructions. Inappropriate behaviour or misuse of equipment may result in immediate termination of the session without refund.
Services
6.1 Sally Heinjus makes no representation, promise, or warranty of any kind, whether express or implied, regarding the operation, functionality, or reliability of the services or facilities, including but not limited to the sauna, equipment, or venue.
6.2 The services are provided “as is” and “as available,” with all faults and defects, and without warranty of any kind.
6.3 While every effort is made to maintain a safe and comfortable environment, the Studio makes no guarantee as to specific results or outcomes.
Cancellation and Refund Policy
7.1 Users must adhere to the Studio’s cancellation policy when changing or cancelling reservations.
7.2 Refunds may be provided in accordance with the Studio’s refund policy, subject to its conditions.
Liability
8.1 Users use the Studio’s facilities and services at their own risk.
8.2 The Studio is not responsible for injuries, illnesses, or adverse effects resulting from sauna use.
8.3 The Studio’s liability for any claims is limited to the total amount paid by the User for the specific service in question.
Governing Law
9.1 These Terms are governed by the laws of the Australian Capital Territory (ACT).
9.2 Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
POLICES
Before your appointment
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Read the Terms and Conditions (https://www.sallyheinjus.com/heattermsandconditions) - This ensures you understand how sessions operate and how to get the most out of your experience.
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Fill out the Client Waiver (https://www.sallyheinjus.com/heatwaiver) - This must be completed before arrival so your session can begin on time.
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Come hydrated & avoid alcohol - Hydration improves the benefits of infrared heat and keeps you feeling well throughout the session.
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Arrive early - Please arrive a few minutes before your start time so you can settle in and ease into the experience.
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Prepare for deep relaxation - These sessions may involve deep rest, emotional release, or subtle physical sensations from sound vibrations and energetic work. This is normal and part of the healing experience.
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If you are feeling unwell or need to cancel, please contact me 0428121989.
What to Bring
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Water bottle
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Wear light clothing or swimwear (whatever you feel comfortable sweating in)
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Sweat towel (if you forget I have spares)
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Intention for your chosen chakra
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Change of clothes if you wish to change after your session
Arriving at your appointment
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There is parking on Noffs Crescent.
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We do not have a waiting area, so please stay in your car and let me know you’re here via text 0428121989.
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I will text you back when to come in (I may be finishing up with another client if you are early).
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If you arrive more than 5 minutes late, unfortunately your appointment will be cancelled.
During Your Appointment
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You will be guided through the experience - I’ll walk you through your chosen chakra, the sensory elements, and how to settle into the space.
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This is your time to fully relax - The infrared heat, sound frequencies, and lighting will work together to support both physical recovery and emotional grounding.
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Listen to your body - Take breaks, sit, or step out if you need to - your comfort and safety always come first. You can always stop the session if you are not feeling well physically or mentally.
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Allow whatever comes up - You may experience deep relaxation, emotional release, or shifts in awareness. Everything you feel during the session is valid and part of the healing process.
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Your privacy is respected - Once you’re inside, the space is entirely yours. I will not enter unless you call out or need assistance.
After your appointment
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Drink plenty of water - Rehydration supports detoxification and helps your body recover from the infrared heat.
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Fuel your body with nutritious food - Infrared sessions can burn sneaky calories, so nourishing yourself afterwards is important.
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Emotional or energetic shifts may continue - Chakra healing can continue to move energy in the days after your session. You may notice emotions, clarity, or release rising to the surface — this is completely normal. If anything comes up and you’d like to talk, I’m here.
Shower Facilities
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Shower is available but optional.
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I recommend allowing your body to cool down naturally before taking a hot shower.
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If you prefer to shower in-studio, a lukewarm temperature is recommended to avoid overheating and to support a smoother recovery.
Booking Policies
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Cancellations & Reschedules - must be made at least 24 hours advance.
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Please contact me on 0428121989 if you need to cancel or reschedule.
Location
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I understand that the Studio can be a little hard to find. Please contact me on 0428121989 if you get lost!
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Not being able to find the Studio is not a valid cancellation reason on the day.