TERMS & CONDITIONS

BEFORE YOUR SESSION

Please complete the New Client Waiver and Vibe Check before your first session.
Make sure you have received your session link and can access the required video platform.
Set up your workout space before your session so you are ready to start on time.
Have any required Pilates equipment ready before your session.
Wear comfortable clothing that allows you to move freely.
Have a drink bottle and towel nearby.
If you are feeling unwell or unable to participate safely, please contact me to reschedule your session.

Please join your session at the scheduled time and be ready to begin.
Your camera must be positioned so I can clearly see your movement and provide appropriate guidance throughout the session.
Please ensure you have enough clear space around you to move safely.
A stable internet connection and suitable device are your responsibility.
Please let me know during the session if anything doesn't feel right, including pain, discomfort or dizziness.
If you have any changes to your health, injuries or physical limitations, please let me know before your session.

If you experience technical difficulties, please contact me as soon as possible.
Please make sure your device is charged and your internet connection is working before your session.
If technical issues on my end prevent us from completing the session, we will arrange a suitable time to reschedule.
If technical issues on your end prevent the session from continuing, the usual cancellation policy will apply.

Drink plenty of water and allow your body time to recover.
Follow any programming or movement recommendations provided after your session.
If applicable, you may receive a follow-up email with programming or recommendations from your session.
Book your next session if you'd like to continue your coaching.

Online sessions are paid for upfront and are non-refundable, subject to your rights under Australian Consumer Law.

Cancellations or rescheduling must be made at least 48 hours in advance.
Please contact me directly if you need to cancel or reschedule.
Sessions cancelled or rescheduled with less than 48 hours' notice may be charged at 100% of the session cost.
Failure to attend your scheduled session without notice will be treated as a late cancellation and the full session cost may be retained.
If you are running late, please let me know as soon as possible. Your session will generally still finish at the scheduled time.

You are responsible for ensuring your workout space is safe and suitable for exercise.
Please remove any obstacles or hazards from your workout area before your session.
Ensure you have enough room to safely perform the movements.
If you are using Pilates equipment, please ensure it is suitable, stable and in good working condition.

Please let me know about any injuries, health conditions or physical limitations that may affect your ability to participate.
You are responsible for communicating with me if an exercise causes pain, discomfort, dizziness or anything that does not feel right.
Online Pilates sessions are not a substitute for medical advice, diagnosis or treatment.
If you are unsure whether exercise is appropriate for you, please seek advice from your healthcare professional before participating.