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Policies

BEFORE YOUR APPOINTMENT

  • Please fill out the New Client Waiver

  • Please fill out the Vibe Check

  • Familiarise yourself with the location of the studio

  • Contact me to confirm you will be attending 0428121989

  • If you are feeling unwell please contact me to reschedule your appointment.

 

​​ARRIVING AT YOUR APPOINTMENT

  • We do not have a waiting area, so please stay in your car and let me know you’re here via text 0428121989.

  • I will text you back when to come in (I may be finishing up with another client if you are early).

  • If you arrive more than 5 minutes late, unfortunately your appointment will be cancelled.

DURING YOUR APPOINTMENT

  • Wear Pilates grip socks

  • Wear comfortable clothing

  • Bring a drink bottle and sweat towel

  • There is a water, toilet, shower and some basic hygiene products for your use before and after class.

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AFTER YOUR APPOINTMENT

  • Rebook your next session

  • Drink lots of water

  • Fuel your body with nutritious food

  • Gently stretch at least once a day

  • Get a good nights sleep, use a guided sleep meditation to assist

 

BOOKING POLICIES 

  • Booking Fee - Bookings are paid up front and are non-refundable.

  • Cancellations & Reschedules - must be made at least 48 hours advance. 

  • Please contact me on 0428121989 if you need to cancel or reschedule.  

  • We reserve the right to charge 100% of the appointment cost upon booking (Booking Fee)  and retain the Booking Fee in the event an appointment is cancelled or rescheduled within 48 hours.​

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LOCATION

  • I understand that the Studio can be a little hard to find.  Please contact me on 0428121989 if you get lost! 

  • Not being able to find the Studio is not a valid cancellation reason on the day. 

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© 2016 by Sally Heinjus

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